FREQUENTLY ASKED QUESTIONS
What are your normal business hours?
Monday – Friday 8:00 a.m. to 4:30 p.m. CST.
Why do I need to sign up as a DXG Cyber agent?
DXG Cyber provides agents with wholesale access to cyber insurance solutions. We must secure necessary legal documents to ensure our appointed agents are legally licensed to sell insurance. In addition, we need direct deposit information to ensure earned commissions can be properly paid to our agents.
What are the requirements for becoming a DXG Cyber agent?
DXG Cyber agents need to provide a W-9 for tax purposes, state licensing for both individual agents and the agency for which individual agents work, and proof of errors and omissions coverage. Upon receipt of this documentation, an agent should expect to receive an appointment by the end of the next business day. A “Welcome” email will be sent with additional details, including an ACH form for direct deposit of commissions.
What insurance carriers will my Cyber quote be distributed to? How do I know they are legitimate insurance companies?
DXG Cyber provides access to more than a dozen admitted insurance carriers, all rated A- or better by AM Best. For additional questions about our carrier partnerships, please contact us at info@dxginc.com.
If I have questions about a quote(s), who do I contact?
If you have questions regarding a quote provided, please email us at team@dxginc.com. Emails received during normal business hours will receive a response by the end of the next business day.
I received a response that my business requires more review – what does that mean, and what happens next?
A quote that requires additional review will receive a ‘Referral’ error. Referrals are automatically sent to one of our underwriting specialists who will help to identify any issues, collect any additional information required, and/or provide you with a final decision withing 2 business days.
Does DXG Cyber contact my clients?
DXG Cyber will make every attempt to work directly through assigned agents. Unique situations may present themselves during the claims process that may require time-sensitive responses. DXG Cyber reserves the right to contact any clients directly should the situation require it.
If I have questions about coverage obtained through DXG Cyber, who do I contact?
If you have questions regarding a policy you’ve secured through DXG Cyber, please email us at service@dxginc.com and one of out team members will reach out. Emails received during normal business hours will receive a response by the end of the next business day.